Terms & Conditions

1. Acceptance of Protocol

By engaging the services of Zahavah Studio, a trading name of Zahavah (Pty) Ltd (registration number 2025/602702/07), the client agrees to be bound by these Terms and Conditions and the methodologies established within the Zahavah Protocol. These terms constitute a legally binding agreement between the Studio and the client.

2. Scope of Infrastructure Services

Zahavah Studio provides technical infrastructure, search engineering, and authority governance. Our services are defined by the specific Investment Framework selected by the client. We reserve the right to refuse service to any entity whose digital estate, in our assessment, does not align with the narrative discipline required for the Zahavah Protocol.

3. Payment and Performance Incentives

• ▸Monthly Retainer: Payments are due in advance of the service period.
• ▸Performance Incentives: Invoices for performance-based results are issued following the two-month verification period as confirmed by Google Search Console data.
• ▸Late Payments: Failure to settle accounts within the stipulated timeline may result in the suspension of site infrastructure management, which may negatively impact your search presence.

4. Advance Preparation and Cancellation Policy

Zahavah Studio operates on a narrative-lead timeline. To ensure the integrity of your digital estate, we perform all structural mapping, keyword research, and content drafting two months in advance of publication. Consequently:

• ▸Cancellation Notice: All cancellations require a minimum of sixty (60) days of written notice. This ensures we can conclude the strategic cycle already in motion.
• ▸Asset Ownership: All content, strategic maps, and metadata structures developed during our engagement remain the property of Zahavah Studio until the final invoice for the notice period is settled in full.
• ▸Transfer of Property: Upon final settlement, all assets, including drafted articles, research ledgers, and structural metadata, are transferred to the client as their sole and exclusive property.

5. Intellectual Property and Asset Sovereignty

• ▸Client Assets: The client retains full ownership of their brand, domain, and historical content assets.
• ▸Proprietary Methodology: The Zahavah Protocol, including our specific semantic mapping techniques, proprietary image generation guidelines, and narrative governance frameworks, remains the intellectual property of Zahavah Studio. Clients are granted a non-exclusive licence to utilise these structures for their digital estate during the term of the agreement.

6. Termination of Infrastructure Management

Either party may terminate the agreement with sixty (60) days of written notice, consistent with the advance-preparation timeline set out above. Upon termination, Zahavah Studio will provide a final Handover Protocol, transferring all administrative credentials and structural data to the client. We assume no responsibility for the maintenance of the estate once the Handover Protocol is executed.

7. Gap Audit

The Gap Audit is a standalone diagnostic service and does not constitute the commencement of a retainer engagement or bind either party to any ongoing obligation. The audit delivers a written assessment of the client's current content structure, technical foundation, and AI visibility signals. Findings are based on the state of the client's digital estate at the time of assessment. The Gap Audit fee is payable in advance and is non-refundable once the audit has commenced.

8. Pricing and Currency

All prices published on the Zahavah Studio website are indicative and subject to change without notice. The fees applicable to any engagement are those confirmed in writing at the time of instruction, not those displayed on the website at any prior or subsequent point. Where prices are displayed in USD, they are converted from ZAR using the prevailing exchange rate at the time of invoicing. Zahavah Studio accepts no liability for discrepancies arising from geolocation-based currency display.

9. Limitation of Liability

Zahavah Studio is not liable for changes in third-party search engine algorithms, the indexing behaviour of generative AI models, or actions taken by the client that deviate from the Zahavah Protocol. Our liability is strictly limited to the professional fee paid for the current month of service.

Results referenced in case studies, marketing materials, and the Zahavah Studio website reflect outcomes achieved for specific clients under specific conditions. They are provided for illustrative purposes only and do not constitute a representation, warranty, or guarantee of future performance. Search rankings, organic traffic, and AI citation frequency are influenced by factors outside Zahavah Studio's control, including algorithm changes, competitor activity, and client-side decisions.

10. Governing Law

This agreement is governed by the laws of the Republic of South Africa, and the parties submit to the jurisdiction of the courts of Gauteng. Any disputes arising from this contract will be managed through formal mediation before proceeding to legal action.

11. Contact

Zahavah (Pty) Ltd (registration number 2025/602702/07), trading as Zahavah Studio — Primrose, Germiston, Gauteng, South Africa. For any question about these terms, email info@zahavahstudio.com.